Effective: April 1, 2026
TAE collects the following personal information: account information (email, name), chat conversations with the AI, appointment details, reviews and ratings, and service usage records. IP address, device information, and browser data may be automatically collected during service use.
Collected information is used for: providing and improving services, AI-powered personalized hospital recommendations, processing appointments and sending confirmations, customer support, and service analytics.
When you book an appointment, relevant information (name, contact, consultation details) is shared with the hospital. TAE does not sell personal data to third parties and does not share it externally except when required by law.
Chat messages are processed by AI models to generate responses. Personal conversation content is not directly used for AI training, and data linked to hospital CRM systems is not used for AI training purposes.
Personal data is retained while your account is active. Upon account deletion, data is destroyed within 30 days, except where retention is required by applicable laws such as the Electronic Commerce Act.
Under the Personal Information Protection Act (PIPA) and GDPR, you have the right to access, correct, delete, suspend processing, and transfer your personal data. You may exercise these rights through the Settings page or customer support.
TAE protects user personal information through industry-standard security measures including data encryption in transit (TLS), access control management, and regular security audits.
For privacy inquiries, please contact us at privacy@sc301.com.